Capture or reverse a preauthorisation

After you make a pre-authorisation transaction, you can capture it or reverse it.

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Admin users can manage pre-authorisations

Users with the normal user or accountant user roles cannot capture pre-authorisations, reverse pre-authorisations, or refund payments.

Capture pre-authorisations within 7 days because issuers may make them expire after 7 days.

You can make multiple captures for partial amounts of the PA up to the full amount of the PA.

When you reverse a PA, enter the full amount.

Do not capture or reverse low-value pre-authorisations for card registration.

To capture or reverse a pre-authorisation, do these steps

1. In the navigation menu, go to Payments. The Transactions list displays. If necessary, filter by the transaction's Gateway ID.
   Or near Filters, click the (+) button to use the advanced filters to get the Transaction Type of PA.

   

   
   

2. For a pre-authorisation (PA) transaction, click the GATEWAY ID. The Transaction Details page displays.

   

   
   

3. Go to Actions.

4. Check the amount.

5. Beside Capture Amount or Reverse Amount, click Submit. Confirm the amount and click Submit.

The merchant hub captures the pre-authorisation or reverses it and displays the details of the new transaction.