Disputes report

The Disputes Report displays all transactions related to all kinds of disputes, including chargebacks and RDRs.

To display the Disputes Report, do these steps:

1. Go to Reports > Disputes
2. To filter the report, select from the following options.
   1. Transaction type that includes All, Chargeback, Re-presentment, Pre-Arb, RDR, and RDR Reversal
   2. Acquirer
   3. For the current period, select Day, Week, or calendar Month
   4. For the Date Range, you can move to the previous or next period with the back and forward arrow buttons.
   5. Or select the start date and end date from the calendar selector.
3. Click Apply.

The Disputes Report displays.

To display the details of a dispute transaction, click on the CBK Ref Number. The Transaction detailsscreen opens.

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The Disputes Report summary contains the following totals.

The Disputes Report lines contain the following fields.