Disputes report

The Disputes Report displays all transactions related to all kinds of disputes, including chargebacks and RDRs. The data on this report is completed from the integration with the acquirer.

To display the Disputes Report, do these steps:

Go to Reports > Disputes
To filter the report, select from the following options.
1. Transaction type that includes All, Chargeback, Re-presentment, Pre-Arb, RDR, and RDR Reversal
2. Acquirer
3. For the current period, select Day, Week, or calendar Month
4. For the Date Range, you can move to the previous or next period with the back and forward arrow buttons.
5. Or select the start date and end date from the calendar selector.
Click Apply.

The Disputes Report displays.

To display the details of a dispute transaction, click on the CBK Ref Number. The Transaction detailsscreen opens.

The Disputes Report summary contains the following totals.

Field	Description
Count	Total number of dispute transactions in the period shown
Amount	Total value of disputes in all currencies

The Disputes Report lines contain the following fields.

Field	Description
Merchant ID	Merchant account identifier.
Chargeback Date	Date of a chargeback in `DD-Mmm-YY` format.
Type	The type of the dispute transaction, which can be `Chargeback`, `Re-presentment`, `Pre-Arb`, `RDR`, and `RDR Reversal`
CBK Ref Number	Reference number of the dispute transaction.
Reason Code	Reason for a chargeback, such as `10` or `4837`.
Amount	The amount and currency of the transaction