Display transaction details

To display transaction details, do these steps:

In the navigation menu, go to Payments. The Transactions list displays.
For the transaction, click the GATEWAY ID. The Transaction Details page displays with the following main sections.
1. Transaction summary and customer information. See below
2. Actions with buttons for transactions of these types.
  1. PA (preauthorisation) - Capture, Reversal. See Capture or reverse a preauthorisation
  2. DB (debit) - Refund. See Refund a transaction
  3. CP (capture) - Refund. See Refund a transaction
3. Processing, settlement, and disputes. See Transaction processing details.

Transaction tab

At the top right corner of the transaction details page, the merchant hub displays the transaction status, cardholder name, transaction type, and amount.

Transaction summary

The Transaction summary gives all the important details of the transaction.

It contains the following fields.

Field	Description
Gateway ID	Unique identifier of the transaction in the gateway
Merchant	Name of the merchant
Clearing Institute	Name of the acquirer
Merch Tx ID	Your unique identifier for the transaction
Channel	The entity that receives the authorisation request. Can include risk management configuration such as 3D Secure authentication, validation checks, or deny listing accounts
Scheme Response	`Approved` or `Declined`
Reconciliation ID	This identifier connects the transaction in the gateway and the settlement. This ID depends on the processor. For ACI with OmniPay, it is the short ID of the transaction in the gateway. This ID should be unique per merchant, and it is used together with the Merchant Account ID and Channel ID
Merchant Account ID	Identifier of the merchant account
Scheme Response Code	In the production environment, a value of `00` is approved, and all other values are declined. If the gateway rejects the transaction before it reaches the card schemes, this may be the gateway Result Code; see Gateway documentation of result codes

Customer information

The Customer information section gives the customer details and card details.

Actions

From the Actions section, you can jump to all related transactions and perform back-office actions for transactions.

The hub displays the current transaction with a grey highlight and the list of related transactions. The FLAGS display the type of the related transactions.

For example, here is a card registration with related payments.

Card registration transaction with related debit transactions

To display the Transaction details for a transaction, click the Gateway ID. The hub opens the Transaction details page for the selected transaction and displays the Actions for that transaction. Effectively, you move up and down the main Transactions list by clicking on transactions.

The Actions section displays any actions that you can take on the current transaction, with action buttons. For example, if you select one of the debit transactions, the refund button displays.

Card registration and debit transaction with refund button

If the action is no longer valid, the hub deactivates the button, so after you refund this transaction, you cannot refund it again.

Actions table

The following table lists the actions you can take for transaction types.

Transaction type	Actions you can take	Merchant hub documentation
PA (Preauthorisation)	CP (Capture), RV (Reversal)	Capture or reverse a preauthorisation
DB (Debit), CP (Capture)	RF (Refund)	Refund a transaction

For API documentation, see Backoffice API operations.

Actions examples

Here is an example of an Actions list for a pre-authorisation (PA) transaction. The transaction was captured on the second attempt and later refunded, as shown by the RF flag.

If you click the successful capture (CP) transaction, the hub displays two refunds, one which was unsuccessful and one which was successful. After the successful refund, the refund button is deactivated.

Here is an extract of the main Transactions list that shows the same transactions.

Transactions list for linked transactions

Requests

For some gateways, the Requests section displays. It includes the REQUEST ID to identify transactions for those gateways.